Refund Policy

1. Scope of this policy

This policy explains the refund terms currently stated for consultancy bookings made with Chart Scalping. Please read it together with the information on our Consultancy page and the details provided during booking.

Payments, services or products offered by third-party brokers, proprietary trading firms, payment providers or other external businesses are governed by their respective terms and policies. Chart Scalping cannot independently approve refunds for payments made directly to those parties.

2. Consultancy refund terms

Consultancy sessions are scheduled services that require time to be reserved for a specific customer. Please check your appointment date, time, contact details and joining instructions before the session.

60% refund under the stated attendance condition

If you book a consultancy session but do not attend at the scheduled time, or are not present or available for the scheduled office or Zoom session, a 60% refund may be issued after payment verification, subject to the identity and payment-name requirement in Section 3.

The remaining 40% of the consultancy fee is not refundable under this condition.

Other refund situations

Outside the specific condition described above, the consultancy fee is non-refundable under the currently stated policy unless Chart Scalping confirms an exception in writing. If you need to discuss a cancellation, rescheduling request or an unusual circumstance, contact us before assuming a refund has been approved.

3. Payment verification and name matching

Every refund request is subject to verification of the original payment. To help us verify your booking:

• Provide the name used for your consultancy booking.
• Provide your payment receipt or transaction reference.
• Provide your booking date and scheduled session time.
• The payment sender's name must match the name of the person who made the booking.

If the payment sender's name does not match the booked person's name, the request does not meet the stated refund conditions and the consultancy fee is non-refundable under this policy.

Do not email passwords, card security codes, account credentials or other sensitive authentication information.

4. How to request a refund

Send your request to chartscalping@gmail.com using the subject line Refund Request.

Please include the following information:

1. Your full name as entered in the booking.
2. The email address used for the booking.
3. The scheduled consultancy date and time.
4. Payment date, amount and transaction reference.
5. A short explanation of your request.

Please keep your booking confirmation and payment receipt until your request has been resolved.

5. Refund review and processing

Chart Scalping will review the booking details and verify the payment before deciding whether the request meets the stated refund conditions.

If a refund is approved, the payment method, required information and estimated processing time will be communicated to you. The time taken for funds to arrive may depend on the payment provider or financial institution.

Sending a request does not itself mean that a refund has been approved. Please wait for written confirmation.

6. Cancellations, rescheduling and exceptional situations

If you need to cancel or reschedule a booking, contact Chart Scalping as soon as possible. Do not assume that a cancellation or rescheduling request has been accepted until you receive written confirmation.

If Chart Scalping needs to cancel a session or cannot provide the booked service, contact us promptly so the situation and available resolution can be confirmed in writing.

This policy does not guarantee a trading outcome, profit, funded-account result or any other financial result. Consultancy provides educational guidance, not a promise of trading success.

7. Questions about this policy

If you have a question about a booking, payment or refund request, contact us using the email below. Include enough information to identify your booking, but do not send sensitive account credentials.

Email: chartscalping@gmail.com

Website: chartscalping.com